CustodyMate

1. Who We Are

CustodyMate (“we”, “us”, or “our”) operates the custodymate.com web application (the “Service”). We are based in Ontario, Canada and operate the Service in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other Canadian privacy requirements that apply to our operations.

Questions about this policy may be directed to: imad@custodymate.com

2. Information We Collect

Account Information

When you register, we collect your name, email address, phone number, city, country, and password (stored in bcrypt-hashed form). We never store your password in plain text.

Co-Parenting Records

The core purpose of CustodyMate is to allow you to document your custody and parenting experience. This means we store information you choose to enter, including: custody schedules, journal entries, court document references, child expense and support records, alimony tracking, medical information for your children, and file attachments you upload. We do not sell your co-parenting records or use them for advertising. We use them only to provide, secure, support, and improve the Service, and to process user-initiated features such as AI Assist when you choose to use them.

Payment Information

Subscription payments are processed by Stripe. CustodyMate does not store your credit card number, expiry date, or CVV. We retain only the customer, subscription, plan, status, and billing information necessary to manage your account. Stripe’s privacy policy governs the handling of your payment data: stripe.com/privacy.

Log Data

When you use the Service, our servers automatically record information such as your IP address, browser type and version, pages visited, request timestamps, error logs, and session activity. This data is used for authentication, security monitoring, troubleshooting, fraud prevention, abuse prevention, and service improvement.

Cookies

We use session cookies to keep you logged in and to store temporary UI preferences. We do not use advertising cookies or share cookie data with third parties. You may disable cookies in your browser, but doing so will prevent you from logging in to the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Authenticate your identity and protect your account
• Process subscription payments and manage billing
• Send transactional emails (password resets, billing confirmations)
• Respond to support requests you initiate
• Monitor for security threats and abuse
• Comply with applicable law

We do not use your personal information or co-parenting records for advertising, profiling, or sale to third parties under any circumstances.

4. AI Assist and Usage Logging

When you use CustodyMate AI Assist features, the information you submit for analysis may be processed to generate an AI-assisted response.

CustodyMate records AI usage metadata for security, troubleshooting, abuse prevention, plan-limit enforcement, operational monitoring, and cost governance. This metadata may include user ID, feature name, action name, source page, model name, request status, error category, approximate input size, approximate output size, estimated token usage, estimated cost, and timestamp.

CustodyMate does not store journal content or AI response text in the AI usage log.

AI processing may involve third-party AI service providers. Information submitted to AI Assist may be processed by those providers according to their applicable service terms, privacy commitments, and data processing controls.

You should avoid submitting unnecessary private, sensitive, or third-party personal information into AI Assist features.

5. Legal Basis for Processing (PIPEDA)

Under PIPEDA, we collect, use, and disclose your personal information on the basis of your informed consent, given at the time of account registration and through your continued use of the Service. You may withdraw consent at any time by closing your account, subject to our data retention obligations described in Section 8. Certain information may be retained where required by law, where needed for billing, security, dispute resolution, legal compliance, or where records are subject to an active legal proceeding.

6. Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose information only in the following limited circumstances:

• Service Providers: Third-party vendors such as Stripe, hosting providers, email providers, analytics/security tools, and approved AI service providers who process data on our behalf under confidentiality, security, or service-provider obligations.
• Legal Obligation: Where we are required by law, court order, subpoena, or governmental authority to disclose information.
• Protection of Rights: Where disclosure is necessary to protect the safety of any person, prevent fraud or abuse of the Service, investigate security incidents, enforce our Terms, or protect CustodyMate’s rights.
• Business Transfer: In the event of a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred to the successor entity subject to privacy commitments that are no less protective than this policy where reasonably possible.

Some service providers may process or store information outside Canada. Where cross-border processing occurs, your information may be subject to the laws of the country where it is processed.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including bcrypt password hashing, HTTPS encryption in transit, and access controls limiting data access to authorized personnel only.

No method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected users and the Office of the Privacy Commissioner of Canada as required under PIPEDA breach notification regulations.

8. Data Retention

We retain your account data and co-parenting records for seven (7) years following account closure unless you request earlier deletion and no legal, billing, security, dispute-resolution, or operational reason requires continued retention. This retention period reflects the potential legal significance of custody documentation and financial record-keeping needs related to support, alimony, and subscription records.

You may request early deletion of your data by contacting imad@custodymate.com. We will respond to deletion requests within 30 days except where retention is required by applicable law, billing obligations, security needs, dispute resolution, operational backups, or where records are subject to an active legal proceeding. After the retention period, personal information is deleted or de-identified from active systems. Backup copies may persist for a limited period until they expire through normal backup rotation.

9. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to collection and use of your personal information
• Request deletion of your personal information, subject to legal retention obligations
• File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, contact imad@custodymate.com. We will respond within 30 days.

10. Children’s Privacy

CustodyMate is intended for use by adults (18 years of age or older) to document information relating to their children. The Service is not directed at children and we do not knowingly collect personal information directly from anyone under the age of 18. Information about children entered by a parent, guardian, or authorized adult is treated as sensitive personal information associated with that user’s account and protected under this policy.

If you believe a minor has created an account without parental consent, please contact imad@custodymate.com and we will take prompt corrective action.

11. Third-Party Links

The Service may contain links to external websites not operated by us. We have no control over and assume no responsibility for the content or privacy practices of third-party sites. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, for material changes, notify you by email or by a prominent notice within the Service where reasonably practical. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

For any questions, access requests, or privacy concerns, please contact:

CustodyMate Privacy

Email: imad@custodymate.com

Ontario, Canada