CustodyMate

1. Definitions

In these Terms and Conditions:

• “CustodyMate”, “we”, “us”, “our” refers to the operator of the custodymate.com web application, based in Ontario, Canada.
• “Service” refers to the CustodyMate web application and all features, content, and functionality accessible through it.
• “User”, “you”, “your” refers to any individual who registers for or uses the Service.
• “Content” refers to any data, text, files, or information you enter, upload, or store through the Service.
• “Subscription” refers to a paid plan providing access to the Service beyond the free trial period.
• “AI Assist” refers to optional AI-assisted features that may help organize, summarize, reflect on, or rephrase user-provided information.
• “Evidence” refers to files, notes, records, documents, photos, receipts, reports, or other materials you upload, generate, or store through the Service.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into a binding agreement. The Service is not intended for use by minors.

3. Account Registration

To use the Service, you must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at imad@custodymate.com if you become aware of any unauthorized use of your account.

You may not share your account credentials with any other person. Each account is for use by a single individual only.

4. Free Trial and Subscriptions

Free Trial

New accounts receive a 14-day free trial with full access to the Service. No credit card is required to begin a trial. At the end of the trial period, access to the Service will be restricted unless you subscribe to a paid plan.

Subscription Plans

CustodyMate offers monthly and annual subscription plans. Subscription fees are billed in advance on a recurring basis. All fees are stated in Canadian dollars unless otherwise indicated. By providing payment information, you authorize CustodyMate and its payment processor (Stripe) to charge the applicable fees to your payment method on each billing date.

Payment processing is handled by Stripe. CustodyMate does not store full credit card numbers. Your use of Stripe-hosted checkout or payment processing may also be subject to Stripe's applicable terms and privacy practices.

Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings, where available, or by contacting imad@custodymate.com.

Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days’ advance notice of any price change by email and by posting the change on the Service. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.

5. Refunds and Cancellations

Monthly Plans

Monthly subscriptions are non-refundable. You may cancel at any time and your access will continue until the end of the current billing period. No partial-month refunds are issued.

Annual Plans

If you cancel an annual subscription within 30 days of a billing date, you are eligible for a pro-rata refund for the unused complete months remaining in your billing period. Refund requests must be submitted by email to imad@custodymate.com within 30 days of the billing date. Cancellations after 30 days are non-refundable, and access continues until the end of the annual period.

Effect of Cancellation

Upon cancellation, your account will remain accessible until the end of the paid period. After that date, your account may be restricted. Your data will be retained, exported, deleted, or de-identified in accordance with our Privacy Policy, applicable law, backup cycles, audit requirements, billing records, security obligations, and any lawful dispute-resolution needs.

6. Acceptable Use

You agree to use the Service only for its intended purpose of custody, separation, divorce, co-parenting, personal organization, documentation, and family record-keeping. You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload or transmit content that is defamatory, harassing, abusive, fraudulent, threatening, exploitative, or that infringes the rights of any third party
• Use the Service to stalk, harass, intimidate, impersonate, monitor, or unlawfully track another person
• Upload content that you do not have the right to collect, use, store, or share
• Attempt to gain unauthorized access to any part of the Service, its systems, or its data
• Use automated tools to scrape, harvest, or extract data from the Service
• Interfere with or disrupt the integrity or performance of the Service
• Reproduce, resell, or commercially exploit any part of the Service without our written consent
• Use the Service in any manner that could damage, disable, or impair the Service or its infrastructure

We reserve the right to suspend or terminate any account that violates these terms without prior notice.

7. Your Content

You retain full ownership of all Content you enter, upload, or store through the Service. By using the Service, you grant CustodyMate a limited, non-exclusive, royalty-free license to store, process, and display your Content solely for the purpose of providing the Service to you. We do not acquire any other rights to your Content.

You are solely responsible for the accuracy, legality, completeness, appropriateness, and lawful collection of your Content. CustodyMate is a documentation tool and does not verify, validate, investigate, certify, or endorse any Content entered by users. Nothing in the Service constitutes legal advice.

You are responsible for ensuring that any information about children, co-parents, family members, professionals, witnesses, or other third parties is collected, entered, uploaded, used, and shared lawfully and appropriately. Avoid entering unnecessary sensitive information about other people.

We reserve the right to remove Content that violates these Terms or applicable law, and to suspend accounts associated with such violations.

8. AI Assist Features

CustodyMate may include AI-assisted features that help users organize, summarize, reflect on, or rephrase information entered into the Service.

AI-generated content is provided for informational and assistive purposes only. It is not legal advice, medical advice, therapy, mediation, child protection advice, police guidance, or a substitute for professional judgment.

You are responsible for reviewing, editing, verifying, and deciding whether to save, share, or rely on any AI-generated output. AI suggestions should not be treated as complete, accurate, suitable for court, or appropriate for any specific legal, therapeutic, parenting, safety, or child protection situation.

CustodyMate does not make legal conclusions, certify evidence, determine truth, assess credibility, diagnose mental health conditions, or decide what action you should take. You should consult qualified professionals, including lawyers, therapists, mediators, child protection authorities, law enforcement, or the court where appropriate.

AI Assist availability, limits, models, outputs, and features may vary by plan, usage level, system load, provider availability, security controls, and operational settings. We may limit, disable, throttle, or change AI Assist features at any time to protect users, control abuse, manage cost, or maintain service integrity.

Information submitted to AI Assist may be processed by third-party AI service providers as described in our Privacy Policy. Do not submit information to AI Assist unless you are comfortable with it being processed for the purpose of generating an AI-assisted response.

9. Evidence, Reports, and Professional Use

CustodyMate may help you organize notes, records, files, reports, timelines, and other materials. CustodyMate does not guarantee that any record, attachment, report, AI output, export, or other material will be accepted, admitted, relied upon, or given weight by a court, lawyer, mediator, child protection agency, police service, therapist, evaluator, or other professional.

You are responsible for deciding what to share, with whom to share it, and whether professional review is required before using any CustodyMate material in a legal, administrative, therapeutic, safety, parenting, or family-related process.

10. Intellectual Property

All intellectual property rights in the Service, including its design, features, code, trademarks, and content created by CustodyMate, are owned by or licensed to CustodyMate. You are granted a limited, non-transferable, non-sublicensable license to use the Service for your personal, non-commercial purposes in accordance with these Terms.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any part of the Service without our prior written consent.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

CustodyMate is not a law firm and does not provide legal advice. The Service is a documentation and record-keeping tool only. Nothing within the Service should be construed as legal advice, and you should consult a qualified family law lawyer for guidance on your specific situation.

CustodyMate is not an emergency service, crisis service, child protection service, police service, medical provider, mental health provider, therapy provider, mediation service, or substitute for professional support. If you are facing an urgent safety, legal, medical, child protection, or mental health situation, contact the appropriate emergency service, professional, authority, or local support resource directly.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice where practical.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CustodyMate and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or loss of goodwill, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising under or in connection with these Terms or the Service shall not exceed the total subscription fees paid by you to CustodyMate in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless CustodyMate and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your Content, or your breach of these Terms.

14. Termination

We reserve the right to suspend or terminate your account and access to the Service at our discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or where necessary to protect the Service, comply with law, address abuse, or manage operational risk.

You may terminate your account at any time by using available account-management tools or by contacting imad@custodymate.com. Upon termination, your right to use the Service ceases immediately. Data retention following termination is governed by our Privacy Policy.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Ontario, Canada for the resolution of any disputes arising out of or relating to these Terms or the Service.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CustodyMate with respect to your use of the Service and supersede all prior agreements, representations, and understandings of any kind.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the “Last updated” date at the top of this page and, for material changes, notify you by email or by a prominent notice within the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

19. Contact Us

If you have any questions about these Terms, please contact:

CustodyMate

Email: imad@custodymate.com

Ontario, Canada